Privacy Policy

1. Introduction

Palingen AI Limited ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller: Palingen AI Limited
Contact: hello@palingen.ai

2. Information We Collect

Personal Information

• Name and job title
• Email address
• Company name and industry
• Company size and revenue information
• Business challenges and requirements
• Technology and AI adoption responses

Technical Information

• IP address and location data
• Browser type and version
• Device information
• Website usage analytics
• Interaction logs and timestamps

3. How We Use Your Information

Legitimate Business Interests

• Generate personalised AI readiness assessments
• Provide business intelligence and recommendations
• Respond to enquiries and provide customer support
• Improve our services and website functionality
• Conduct market research and analysis

With Your Consent

• Send marketing communications and newsletters
• Contact you about relevant services and opportunities
• Use cookies for enhanced website experience

Legal Obligations

• Comply with legal and regulatory requirements
• Prevent fraud and ensure platform security
• Maintain records for audit purposes

4. AI and Automated Processing

We use artificial intelligence to analyse your assessment responses and generate business recommendations. This automated processing helps us provide personalised insights about your AI readiness and digital transformation opportunities.

You have the right to object to automated decision-making. If you wish to have your assessment reviewed manually, please contact us at hello@palingen.ai.

5. Data Sharing and Recipients

Service Providers

• Hosting: Vercel Inc. (USA) - with adequate safeguards
• Database: Neon (USA) - with adequate safeguards
• AI Processing: OpenAI (USA) - with adequate safeguards
• Analytics: Privacy-focused analytics providers

We ensure all third-party processors comply with UK GDPR through appropriate agreements and safeguards.

6. International Data Transfers

Some of our service providers are located outside the UK. We ensure adequate protection through:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions where applicable
• Additional safeguards as required by UK GDPR

7. Data Retention

• Assessment Data: 3 years from last interaction
• Marketing Data: Until consent is withdrawn
• Technical Logs: 1 year
• Legal Records: 7 years where required by law

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right of Rectification: Correct inaccurate or incomplete data
• Right of Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing for direct marketing
• Rights regarding Automated Decision-making: Request human review

To exercise these rights, contact us at hello@palingen.ai. We will respond within one month.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data:

• Encryption in transit and at rest
• Access controls and authentication
• Regular security audits and monitoring
• Staff training on data protection
• Incident response procedures

10. Cookies

We use essential cookies for website functionality and, with your consent, analytics cookies to improve our services. See our Cookie Policy for detailed information.

11. Children's Privacy

Our services are intended for business use and we do not knowingly collect personal data from individuals under 16 years of age.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email and by posting the updated policy on our website with a revised "Last Updated" date.

13. Contact Information

Data Controller: Palingen AI Limited
Email: hello@palingen.ai
Privacy Enquiries: privacy@palingen.ai

Supervisory Authority:
Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113